Cute Diamond Backpack

Responsible. Sustainable.

At ProjektID, sustainability isn't just a buzzword, it's at the heart of what we do. Our commitment to responsible apparel production and sales defines who we are as a brand. By focusing on made-to-order and print-on-demand methods, we're actively reducing waste and making a positive impact on the environment. When you choose us, you're not just supporting a brand; you're supporting a movement towards a more sustainable future.

Made-to-order.

Every item in our apparel collection is made specifically for you, only after you place an order. This approach eliminates overproduction and textile waste, aligning us with the principles of sustainable fashion. We're proud to be part of a growing movement that challenges the norms of traditional retail, where excess inventory often ends up in landfills.

The impact of made-to-order.

In traditional retail, mass production often leads to surplus products that exceed market demand. Shockingly, around 85% of textiles produced by the fashion industry end up in landfills, contributing significantly to environmental harm. Our made-to-order model, in contrast, ensures that each product is crafted with purpose, only when it's needed.

A personal touch with print-on-demand.

Our print-on-demand services offer you more than just a product; they offer a personalised experience. Gone are the days of settling for mass-produced apparel. Instead, we create high-quality items tailored to your unique preferences, all while supporting a more sustainable fashion industry.

Reducing waste, one order at a time.

By producing items only after an order is placed, we significantly reduce waste compared to traditional retail methods. We don’t warehouse surplus products, and we don’t contribute to the staggering amounts of clothing that end up in landfills. With ProjektID, you can rest assured that your purchases are made with care, both for you and for the planet.

Quality with a conscience.

At ProjektID, we're constantly exploring ways to enhance our environmental and social responsibility. We believe in quality over quantity, and that extends to our production line. Our apparel is designed to last, with durability and longevity as top priorities. We also take our responsibility to the workers in our supply chain seriously, ensuring that every step of our production process is as ethical as possible.

Tested for long-lasting quality.

We don’t just talk about quality, we prove it. Each product undergoes rigorous testing to ensure it stands the test of time. From durability to wash and wear tests, we make sure our products maintain their vibrant colours and elasticity, even after many washes. Additionally, we conduct thorough quality checks on every new product before it reaches you, ensuring that it meets our high standards.

Production & ordering times.

Every product in our catalogue is made on demand. This means that once you place an order, we get to work creating your item just for you. While this process takes time, it allows us to avoid the pitfalls of overproduction, making us all part of the sustainable fashion movement. For more details on delivery times, visit our Delivery & Returns section.

Committed to responsible production.

Our commitment to sustainability extends to the production process itself. Most of the printers used by our producers are energy-efficient, consuming less electricity, water, and chemicals than standard industry printers. We primarily use Direct-to-Garment (DTG) printing, a more sustainable method compared to traditional screen printing. DTG uses water-based inks, which are gently absorbed by the fabric, making it ideal even for intricate designs. For our paper prints, such as framed posters, we use Epson ink, known for its low environmental impact.

Can I cancel or exchange my order?

When you return us an item(s), make sure the items are in their original condition. For more information please check out our returns policy.

Please note that, for hygienic reasons, we are unable to offer refunds for a product that has been opened out of the packaging and used or accidentally damaged. This does not affect your legal rights.

Incorrect Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Returns Address - The return address for our partner is: Lidostas parks, Marupes novads, Latvia LV-2167.

If a product does not contain any defects, we will be unable to refund the order due to buyer’s remorse.

Size - We can provide a size exchange if required. However, two-way shipping costs will apply.

Can I change my address after placing an order?

For your security, we are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'.

If you are not at home when the delivery is attempted, the courier may leave the parcel with a neighbour or in a secure location if possible. If not, your tracking information will be updated accordingly.

Do I have to pay a delivery charge?

Yes, the shipping cost is dependent on the size and weight of the product(s). We offer a fast delivery service for all customers who are based all over the world.

Estimated delivery timeframes can be viewed here.

*Times for dispatch on the same day are estimated and counted for orders placed between Monday to Friday.

Are there any other charges on my order?

In some countries, customers may be required to pay VAT and any applicable duties to the carrier.

Why haven't I received my order?

Delivery times can range from 7 days up to 28 days for non-tracked shipments. This depends on the country of delivery and production speed. You will be notified by email when your order has initialised its delivery process to your location.

Estimated delivery timeframes to European and non-European countries can be found in the shipping timetable (located in Delivery & returns).

If your order has surpassed the maximum estimated timeframe, please do contact us for assistance.

Do I need an account to order?

No, you do not need to register an account to place an order. On the checkout page, please select 'Continue as a Guest' to complete your purchase.

How do I change the details in my account?

Once registered log into your account to amend your password, email address or address details.

Why can't I sign into my account?

Please make sure you are using the same email address and password that you used when you registered your account. If you have forgotten your password, just type your email address into the 'Forgotten your Password' box on the sign-in page. You can change your password, main email address or any of your other details at any time just by signing in to My Account.

If you are still unable to sign in to your account, please contact us or check out as a guest.

How do I close my account?

If you would like to close your account please contact us, quoting the email address associated with your account in the 'Your Message' box.

How do I sign up for your newsletter?

Please enter your email address in the Newsletter Signup section of our website. This can be found near to the bottom of this page.

How do I unsubscribe from your newsletter?

Please contact us quoting 'unsubscribe' in the 'your message' box. We will remove you from our newsletter distribution list within 72 working hours.

Sustainably made-to-order.

Our brand is responsible & sustainable, and we have long-term goals that define our brand personality. Our apparel is made-to-order and we aim to be greener than traditional retail. All of our long-lasting quality garments last through so much usage & many washes. Therefore, the ethical handmade production time of our apparel range from 2 to 7 days.

Fast standard delivery on all orders.

Delivery times can range from 7 days up to 28 days for non-tracked shipments. This depends on the country of delivery-to and production speed. You will be notified by email when your order has initialised its delivery process to your location.

The estimated delivery dates are indicative and do not constitute a guarantee. For high volumes, complex garments, certain countries, or special circumstances delivery times might vary.

Additional shipping & handling information.

In some countries, customers may be required to pay VAT and any applicable duties to the carrier.

Damages items.

Quality control is kept to a high standard. However, it may be the situation that our printing & delivery partners may accidentally let through an item that has physical defects. This could be due to a manufacturer’s error, fulfilment error or damage during shipping.

Returns.

When you return us an item(s), make sure the items are in their original condition. For more information please check out our returns policy.

Please note that, for hygienic reasons, we are unable to offer refunds for a product that has been opened out of the packaging and used or accidentally damaged. This does not affect your legal rights.

Incorrect Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Returns Address - The return address for our partner is: Lidostas parks, Marupes novads, Latvia LV-2167.

Refunds & exchanges.

If a product does not contain any defects, we will be unable to refund the order due to buyer’s remorse.

Size - We can provide a size exchange if required. However, two-way shipping costs will apply.